Privacy Policy


The Department is registered as a ‘Controller’ under the Data Protection (Jersey) Law 2018 as we collect and process personal information about you. We process and hold your information in order to provide public services and meet our statutory obligations. This notice explains how we use and share your information. Information may be collected on a paper or online form, by telephone, email, or by a member of our staff, or in some cases, by another States department.

We will continually review and update this privacy notice to reflect changes in our services and feedback from service users, as well as to comply with changes in the law. Users that have been inactive on this website for 5 years or more will be removed an all data deleted.

What information we collect about you

We collect the following types of information about you:

  • name
  • user name
  • email address
  • address
  • telephone number
  • date of birth
  • Proof of identification and address (only if using the booking platform)
  • Social Security number (only if using the booking platform)
  • PayPal details (or BACS information if necessary) (only if using the booking platform)

Why we collect information about you

We need to collect and hold information about you, in order to:

  • verify you are who you say you are
  • verify that you reside in Jersey and are registered with Social Security
  • carry out the service you have requested
  • make payouts to Pet Carers via PayPal (or BACS)
  • respond to your queries and/or provide you with online support
  • investigate your complaint
  • marketing data for targeted social media advertising

How will we use the information about you and who will we share your data with

Protecting your privacy and looking after your personal information is important to us. We work hard to make sure that we have the right policies, training and processes in place to protect our manual and electronic information systems from loss, corruption or misuse. Where necessary we use encryption, particularly if we are transferring information out of the department. Encryption means the information is made unreadable until it reaches its destination.

We will use the information you provide in a manner that conforms to the Data Protection (Jersey) Law 2018.

We may not be able to provide you with a service unless we have enough information or your permission to use that information.

We will endeavour to keep your information accurate and up to date and not keep it for longer than is necessary. In some instances the law sets the length of time information has to be kept. Please ask to see our retention schedules for more detail about how long we retain your information.

Where necessary, we may disclose your information to other departments to either to fulfil your request for a service to comply with a legal obligation, or where permitted under other legislation. Examples of this include, but are not limited to: where the disclosure is necessary for the purposes of the prevention and/or detection of crime; for the purposes of meeting statutory obligations; or to prevent risk of harm to an individual, etc. These departments and organisations are obliged to keep your details securely, and only use your information for the purposes of processing your service request. We will only do this, where possible, after we have ensured that sufficient steps have been taken by the recipient to protect your personal data and where necessary we will ensure that the recipient has signed a Data Sharing Agreement. A Data Sharing Agreement sets out the purpose of the sharing and the rules that must be followed when processing your data.

We may need to pass your information to the Government of Jersey who either process information on our behalf, or because of a legal requirement, and we will only do so, where possible, after we have ensured that sufficient steps have been taken by the recipient to protect your personal data. Other organisations we work with:

  • Paypal/Wordpress
  • Manna Media Ltd

We will not disclose any information that you provide ‘in confidence’, to anyone else without your permission, except in the few situations where disclosure is required by law, or where we have good reason to believe that failing to share the information would put someone else at risk. You will be told about this unless there are exceptional reasons not to do so. 

We do not share or process your information overseas. We do not use web services that are hosted outside the European Economic Area.

When you sign up for our services

We store your contact information to understand your needs and provide you with a personalised service.

When you contact us

If you contact us asking for information, we may need to send your enquiry to the States of Jersey government departments to respond to your request.


We use cookies on our website. Cookies are small files which can be stored on your computer when you visit a website. These files contain information about the webpages you look at so that the next time you visit the site it can be customised to meet your needs.

Links to other websites

Links on our website may lead to other websites which are not under our control. Using these links does not mean these organisations can access information about you which is held by

This privacy policy only covers ( Websites linked to, and from, this site are not covered by this policy, so you should always read the privacy statement on that website.

The is not responsible for the content of external websites.

IP address

Your computer’s IP address is a number assigned to your computer when you use the internet. This is recorded automatically in a log file when you visit our site. This log file does not contain any personal identifiable information about you.

We will not pass your information to organisations for marketing or sales purposes or for any commercial use without your prior express consent. 

Changes to this policy

We may, at any time, revise this privacy statement without notice so you should check it regularly. Continued use of the website after a change has been made is your acceptance of the change.

Contact Us

Or send a WhatsApp to 07797746165